This course includes:
5.2 hours on-demand video
Access on mobile
12 Comprehensive modules
Closed captions
Downloadable action plan
Certificate of completion
Learing Outcomes
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. This course provides the tools necessary to be emotionally intelligent in the workplace.
- Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
- Understand, use, and manage your emotions.
- Verbally communicate with others effectively.
- Successfully communicate with others in a non-verbal manner.
- Identify the benefits of emotional intelligence.
- Relate emotional intelligence to the workplace environment.
- Balance optimism and pessimism for better decision-making.
- Effectively impact others in a professional setting.
About This Course
Emotional Intelligence (EI) refers to the ability to recognize, understand, manage, and influence emotions—both your own and those of others.
It’s about being smart with your feelings—knowing how emotions affect behavior and using that awareness to handle relationships effectively.
Throughout this workshop, we explore the 5 Key Components: Self-Management, Self-Awareness, Self-Regulation, Self-Motivation, and Empathy,
ensuring you can apply these skills to everyday business challenges.
Course Curriculum
Module 1: What is Emotional Intelligence
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Module 2: Self-Awareness
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Module 3: Self-Management
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Module 4: Self-Regulation
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Module 5: Self-Motivation
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Module 6: Empathy
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Module 7: Verbal Communication Skills
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Module 8: Non-Verbal Communication Skills
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Module 9: Social Management and Responsibility
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Module 10: Tools to Regulate Your Emotionss
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Module 11: Making an Impact
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Module 12: Wrapping Up
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Student Reviews
Vital for our management team. The modules on crisis communication and media handling were particularly insightful. I've already applied some strategies at work with great results.
Excellent course content with real-world examples. The case studies helped me understand how to implement reputation management strategies effectively. Highly recommended for PR professionals.
As a brand manager, this course gave me practical tools I could use immediately. The section on social media crisis management was especially valuable in today's digital landscape.
Comprehensive and well-structured. The instructor's expertise shines through in every lesson. The downloadable resources alone are worth the price of the course.
Good course overall, but could use more interactive elements. The content is solid and practical. Would recommend to colleagues looking to enhance their crisis management skills.
Frequently Asked Questions
Who should take this course?
Public relations professionals, brand managers, and senior executives looking to safeguard their company's image.
Is the certificate printable?
Yes, you can download and print your certificate immediately after completion.
How long do I have access to the course?
You have lifetime access to the course materials after enrollment.
