Overview
Curriculum
Reviews
FAQs
This course includes:
6.1 hours on-demand video
Access on mobile
10 Comprehensive modules
Closed captions
Downloadable action plan
Certificate of completion
Learing Outcomes
At the end of this workshop, participants should:
- Understand what conflict and conflict resolution mean.
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
- Be able to use basic anger and stress management techniques
About This Course
Welcome to the Conflict Resolution workshop. Wherever two or more people come together, there is the possibility of conflict.
This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Course Curriculum
Module 1: An Introduction to Conflict Resolution
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Module 2: Conflict Resolution Styles
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Module 3: Creating an Effective Atmosphere
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Module 4: Creating a Mutual Understanding
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Module 5: Focusing on Individual and Shared Needs
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Module 6: Getting to the Root Cause
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Module 7: Generating Options
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Module 8: Building a Solution
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Module 9: The Short Version of the Process
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Module 10: Additional Tools
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Student Reviews
Sarah Jenkins
March 15, 2024
Vital for our management team. The modules on crisis communication and media handling were particularly insightful. I've already applied some strategies at work with great results.
Michael Chen
February 28, 2024
Excellent course content with real-world examples. The case studies helped me understand how to implement reputation management strategies effectively. Highly recommended for PR professionals.
Priya Sharma
January 12, 2024
As a brand manager, this course gave me practical tools I could use immediately. The section on social media crisis management was especially valuable in today's digital landscape.
David Wilson
December 5, 2023
Comprehensive and well-structured. The instructor's expertise shines through in every lesson. The downloadable resources alone are worth the price of the course.
Alex Morgan
November 20, 2023
Good course overall, but could use more interactive elements. The content is solid and practical. Would recommend to colleagues looking to enhance their crisis management skills.
Frequently Asked Questions
Who should take this course?
Public relations professionals, brand managers, and senior executives looking to safeguard their company's image.
Is the certificate printable?
Yes, you can download and print your certificate immediately after completion.
How long do I have access to the course?
You have lifetime access to the course materials after enrollment.