Category
SOFT SKILLS
Anger Management
Overview
Curriculum
Reviews
FAQs
This course includes:
5.5 hours on-demand video
Access on mobile
10 Comprehensive modules
Closed captions
Downloadable action plan
Certificate of completion
Learing Outcomes
This workshop will help teach participants how to identify their anger triggers and what to do when their angry.
- Understand anger dynamics in terms of the anger cycle and the fight and flight theory.
- Know common anger myths and their factual refutations.
- Know the helpful and unhelpful ways of dealing with anger.
- Know techniques in controlling anger, particular reading anger warning signs, using coping thoughts, exercising relaxation techniques and blowing off steam.
- Understand the difference between objective and subjective language. Express a feeling or position using I-messages.
- Know skills and techniques in making a disagreement constructive, including effective negotiation and solution-building.
- Reflect on one’s hot buttons and personal anger dynamics.
- Know alter, avoid and accept ways of responding to an anger-provoking situation.
- Understand the energy curve and how it can help in responding to someone else’s anger.
- Learn and practice de-escalation techniques.
- Gain an integrated view of anger management and how it can be best practiced.
About This Course
Welcome to the Anger Management workshop. Benjamin Franklin once said, “In this world, nothing can be said to be certain, except death and taxes. ” We would like to have a third item to his list: anger.
Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.
Course Curriculum
Module 1: Understanding Anger
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Module 2: Do's and Don'ts
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Module 3: Gaining Control
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Module 4: Separate the People from the Problem
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Module 5: Working on the Problem
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Module 6: Solving the Problem
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Module 7: A Personal Plan
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Module 8: The Triple A Approach
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Module 9: Dealing with Angry People
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Module 10: Pulling It All Together
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Student Reviews
Sarah Jenkins
March 15, 2024
Vital for our management team. The modules on crisis communication and media handling were particularly insightful. I've already applied some strategies at work with great results.
Michael Chen
February 28, 2024
Excellent course content with real-world examples. The case studies helped me understand how to implement reputation management strategies effectively. Highly recommended for PR professionals.
Priya Sharma
January 12, 2024
As a brand manager, this course gave me practical tools I could use immediately. The section on social media crisis management was especially valuable in today's digital landscape.
David Wilson
December 5, 2023
Comprehensive and well-structured. The instructor's expertise shines through in every lesson. The downloadable resources alone are worth the price of the course.
Alex Morgan
November 20, 2023
Good course overall, but could use more interactive elements. The content is solid and practical. Would recommend to colleagues looking to enhance their crisis management skills.
Frequently Asked Questions
Who should take this course?
Public relations professionals, brand managers, and senior executives looking to safeguard their company's image.
Is the certificate printable?
Yes, you can download and print your certificate immediately after completion.
How long do I have access to the course?
You have lifetime access to the course materials after enrollment.