This course includes:
6.3 hours on-demand video
Access on mobile
9 Comprehensive modules
Closed captions
Downloadable action plan
Certificate of completion
Learing Outcomes
In today’s fast-paced and interconnected business world, professionalism goes beyond technical expertise — it’s also reflected in how we communicate,
present ourselves, and interact with others.
This Business Etiquette and Professional Courtesy Workshop is designed to help participants develop the interpersonal skills and social awareness necessary
to create positive impressions and build strong professional relationships.
- Define etiquette and explain how it benefits an organization.
- Know how to make effective introductions.
- Learn one way to reduce nervousness in social settings.
- Use business cards appropriately.
- Practice techniques to remember names.
- Describe the 3 steps of a proper handshake.
- Explain the four levels of conversation with examples.
- Understand dining etiquette, including table settings, napkin use, and manners.
- Follow correct protocol when ordering, handling alcohol, paying, and tipping during business meals.
About This Course
Throughout this workshop, you will explore the principles of modern business etiquette and learn how simple acts of courtesy can enhance your credibility,
teamwork, and the overall image of your organization.
From mastering introductions and greetings to navigating dining situations with confidence, each topic is crafted to prepare you for both everyday professional
interactions and high-stakes business settings.
Course Curriculum
1. The Foundations of Business Etiquette
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2. The Importance of Business Etiquette
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3. Networking For Success
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4. The Meet and Greet
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5. Dining in Style
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6. Eating Out
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7. Business Email Etiquette
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8. The Written Letter
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9. International Etiquette
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Student Reviews
Vital for our management team. The modules on crisis communication and media handling were particularly insightful. I've already applied some strategies at work with great results.
Excellent course content with real-world examples. The case studies helped me understand how to implement reputation management strategies effectively. Highly recommended for PR professionals.
As a brand manager, this course gave me practical tools I could use immediately. The section on social media crisis management was especially valuable in today's digital landscape.
Comprehensive and well-structured. The instructor's expertise shines through in every lesson. The downloadable resources alone are worth the price of the course.
Good course overall, but could use more interactive elements. The content is solid and practical. Would recommend to colleagues looking to enhance their crisis management skills.
Frequently Asked Questions
Who should take this course?
Public relations professionals, brand managers, and senior executives looking to safeguard their company's image.
Is the certificate printable?
Yes, you can download and print your certificate immediately after completion.
How long do I have access to the course?
You have lifetime access to the course materials after enrollment.
