Overview
Curriculum
Reviews
FAQs
This course includes:
4 hours on-demand video
Access on mobile
10 Comprehensive modules
Closed captions
Downloadable action plan
Certificate of completion
Learing Outcomes
At the end of this workshop, participants should:
- Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
- Understand the costs of incivility, as well as the rewards of civility, within the workplace.
- Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
- Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
- Learn skills in diagnosing the causes of uncivil behavior.
- Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
- Learn facilitative communication skills such as listening and appreciative inquiry.
- Learn specific interventions that can be utilized when there’s conflict within the workplace.
- Learn a recommended procedure for systematizing civil behavior within the workplace.
About This Course
Welcome to the Civility in the Workplace workshop. While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year.
Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
Course Curriculum
Module 1: Introduction.
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Module 2: Effective Work Etiquette.
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Module 3: Costs and Rewards.
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Module 4: Conflict Resolution.
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Module 5: Getting to the Cause.
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Module 6: Communication.
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Module 7: Negotiation.
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Module 8: Identifying Your Need.
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Module 9: Writing a Civility Policy.
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Module 10: Implementing the Policy.
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Student Reviews
Thato Mokoena.
January 30, 2025
This course completely shifted how I approach difficult conversations at work. The practical examples on handling disrespect and maintaining professionalism were incredibly relatable. I now feel more confident addressing issues early before they escalate. Highly recommended for managers and team leaders.
Anika Pillay
June 19, 2025
I appreciated how practical and interactive the course was. It wasn’t just theory — we were given tools to manage conflict, reduce gossip, and promote accountability. This training has had a direct impact on team morale in our department.
Nomsa Dlamini
July 20, 2025
An eye-opening session. I didn’t realise how small acts of incivility can affect productivity and employee wellbeing. The course provided clear guidelines on building respect and psychological safety in the workplace.
Michael Gumede
September 19, 2025
Excellent course content and very relevant to today’s work environment. I particularly found the section on emotional intelligence and respectful communication extremely valuable. This training should be part of every leadership development programme.
Zamani Mlaba
August 18, 2023
This course was practical, engaging, and very relevant to the challenges we face in today’s workplace. The strategies for addressing passive-aggressive behaviour and fostering respectful communication were especially useful. Since attending, I’ve noticed a positive shift in how our team handles disagreements and feedback. A truly valuable investment for any organisation focused on building a healthy work culture.
Frequently Asked Questions
How long are the courses?
Course duration varies depending on the programme. Short skills workshops typically run from one to three days, while some specialized programmes may run longer.
Is the certificate printable?
Yes, you can download and print your certificate immediately after completion.
How long do I have access to the course?
You have lifetime access to the course materials after enrollment.
How do we register or request a quotation?
You can contact us directly for a quotation, corporate proposal, or booking confirmation. Our team will guide you through the registration process.
Do you provide post-training support?
Yes. We provide training materials and, where applicable, follow-up support to help ensure implementation in the workplace.