Overview
Curriculum
Reviews
FAQs
This course includes:
5.4 hours on-demand video
Access on mobile
4 Comprehensive modules
Closed captions
Downloadable action plan
Certificate of completion
Learing Outcomes
At the end of this workshop, participants should:
- Explain customer service in a financial services environment
- Engage in an interaction with a customer
- Demonstrate communication skills in order to respond to a customer need
- Process a query in order to respond to a customer need
About This Course
This Unit Standard provides a broad introduction to customer services and includes both internal and external customers.
The focus is knowledge, skills, values and attitudes in relation to the learner's own context and experience of the world of work.
Course Curriculum
Module 1: Introduction To Customer
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Module 2: Interaction With A Customer
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Module 3: Communication Skills
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Module 4: Processing Customer Queries
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Student Reviews
Sarah Jenkins
March 15, 2024
Vital for our management team. The modules on crisis communication and media handling were particularly insightful. I've already applied some strategies at work with great results.
Michael Chen
February 28, 2024
Excellent course content with real-world examples. The case studies helped me understand how to implement reputation management strategies effectively. Highly recommended for PR professionals.
Priya Sharma
January 12, 2024
As a brand manager, this course gave me practical tools I could use immediately. The section on social media crisis management was especially valuable in today's digital landscape.
David Wilson
December 5, 2023
Comprehensive and well-structured. The instructor's expertise shines through in every lesson. The downloadable resources alone are worth the price of the course.
Alex Morgan
November 20, 2023
Good course overall, but could use more interactive elements. The content is solid and practical. Would recommend to colleagues looking to enhance their crisis management skills.
Frequently Asked Questions
Who should take this course?
Public relations professionals, brand managers, and senior executives looking to safeguard their company's image.
Is the certificate printable?
Yes, you can download and print your certificate immediately after completion.
How long do I have access to the course?
You have lifetime access to the course materials after enrollment.