Overview
Learning Outcomes
Training Methodology
Modules
This course includes:
Learning Material
Accredited Qualification
6 Comprehensive modules
Available Online and In-class
Learning Support throughout
Certificate of completion
About This Course
A person acquiring this National Certificate: Generic Management qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen.
The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values
Entry Requirements
- Communication at NQF level 3
- Mathematical Literacy at NQF level 3
- Computer Literacy at NQF Level 3
- Grade 12 as an Advantage for CAT purposes
The purpose of this National Certificate: Generic Management course is for participants to be able to:
- Initiate, develop, implement, and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit
- Monitor and measure performance and apply continuous or innovative improvement interventions in the unit
- Lead and manage a team of first line managers to enhance individual, team, and unit effectiveness
- Build relationships with superiors and with stakeholders across the value chain
- Apply the principles of risk, financial and knowledge management, and business ethics within internal and external regulatory frameworks
- Enhance the development of teams and team members
Our diverse instructional approaches ensure effective learning:
- Lectures & Presentations: Engage with expert-driven, stimulating content.
- Course Material: Access well-crafted supporting resources.
- Group Work: Collaborate on discussions and case studies for practical insights.
- Workshops & Role-Play: Participate in immersive, scenario-based activities.
- Practical Application: Focus on applying theoretical knowledge in real situations.
- Post-Training Support: Receive extensive support after training for skill implementation.
Module 1: Business Ethics and Communication
Professional Ethics and Organizational Communication
Module 2: Developing and Managing Effective Work Relationships
Stakeholder Engagement and Interpersonal Dynamics
Module 3: Monitoring, optimising performance and Empowering Team Members
Performance Management and Employee Empowerment Strategies
Module 4: Conflict Resolution & Leadership
Mediation Techniques and Leadership in Crisis
Module 5: Risk and financial Management
Financial Risk Assessment and Budgetary Control
Module 6: Strategic Change Management
Planning and Executing Organizational Change